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Customer Service

Our Curious Customer Service Values

At Curious we focus on ensuring that we offer the best customer service in our salons, as well as on our online platforms. We strive to always deliver on these customer service values.

  • Respond quickly: A customer appreciates a fast response when they want to ask a question or highlight a problem. We strive to respond within 1 business days for all customer service inquiries.
  • Act on feedback: When we act on the feedback we receive from a customer, it shows the customer that their opinion mattered.
  • Having empathy: We always try to put ourself in the customer's position. Understanding the customer's point of view make a them feel valued.
  • Go the extra mile: When we deliver value beyond the customer’s expectation, it can leave them with a positive viewpoint and increase customer loyalty.

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